Download verizon cloud backup files

Can I enroll in a free trial of Verizon Cloud? Can I share my Verizon Cloud storage with other users? Notes: Each line can only be subscribed to one storage option, either shareable or individual storage. Only the Account Owner can sign up for a shareable storage option. How do I get Verizon Cloud on my phone, tablet or computer? Notes: Backup and sync of content on your mobile phones and computers is available only with the Unlimited or 2 TB Cloud storage options.

Only the Account Owner or Account Manager can sign up for a shareable storage option. Managing content in Verizon Cloud Expand All. How do I back up my content with the Verizon Cloud app?

This access allows Verizon Cloud to automatically back up photos when your location changes. Your location information will never be stored. Allow Verizon Cloud access to your content e. This is particularly important after installing iOS 14, which has more granular levels of permissions.

We recommend you give Verizon Cloud access to "All Photos" in order to ensure that these photos and videos are backed up. Can I use Verizon Cloud to transfer my content from my old phone to my new phone?

Yes, follow the below instructions on both your old phone and your new phone at the same time: Download and open the Verizon Cloud app. Tap the Menu icon in the top left corner. Tap Content Transfer. Follow the onscreen prompts on both phones to transfer your content to your new phone.

How do I sync my contacts using Verizon Cloud? How do I manage the content backed up from other devices on my Verizon Cloud account? You can't access content uploaded from any other user sharing your storage plan, unless they put it in the shared folder. Single-line storage: When you access your Verizon Cloud account, you can only see the content uploaded by or synced with your line.

You can't view the cloud content for all of the devices on your account at once, even as the Account Owner. To access the content stored in the cloud for another device, you have to sign in to My Verizon using that device's username and password.

How do I sync my videos to Verizon Cloud on an Apple mobile device? How do I manage my text messages and call logs in Verizon Cloud? How many of my text messages will sync to Verizon Cloud?

When I delete something from my phone, tablet or computer, will it be saved in Verizon Cloud? By default, if you delete the following file types from your device, they will still be saved in the cloud: Pictures Videos Songs Documents If you delete the following files types from your device, they will also be deleted from the cloud: Contacts Text messages Call logs Note: By default, if you delete a contact through the Verizon Cloud page in My Verizon, that contact will also be deleted from your phone.

How do I get my contacts on my new phone from Verizon Cloud? How do I download content from Verizon Cloud? You can download content to your: Phone: Restore all content in your Verizon Cloud account Download content by selecting one or more files at a time Computer: You'll be able to download content when you first install the Cloud app on your computer.

Will I use wireless data to upload or download files on my device with the Verizon Cloud app? What are Verizon Cloud storage and file size limits? I don't see some of my files in the cloud. Does Verizon Cloud back up from certain locations on my phone, tablet or computer?

Yes, Verizon Cloud backs up from multiple locations depending on the device type. Where are files stored on my phone, tablet or computer when I download them from Verizon Cloud? Can I create albums or playlists using Verizon Cloud? Is there any type of content that I shouldn't store on Verizon Cloud?

Private Folder Expand All. What is the Private Folder in Verizon Cloud? You can't use too many repeating or sequential numbers You'll be prompted to re-enter the PIN to validate it. If Biometrics are enabled - You can confirm you want to use your fingerprint or facial scan instead of the PIN. Does Verizon Cloud access or store my personal biometric information? What if I remove security from my device? Why am I getting locked out of my Private Folder?

Tag and search Expand All. What is Verizon Cloud tag and search? How do I turn on Verizon Cloud tag and search? If you tap Not Now , or if you don't see the tag and search invitation screen when you open the Verizon Cloud app, you can always turn it on at a later time using the following steps: Go to Settings in the Verizon Cloud app. Tap Tag and Search. Tap the Tag and Search switch to turn the feature on it's green when on. Note: You can tap the switch again to disable the feature.

How can I search my photos with Verizon Cloud tag and search? Does Verizon Cloud tag and search recognize faces in photos?

Can I add a name to a person in my Verizon Cloud People album? To add a name to a person: In the Verizon Cloud app, tap Albums. Tap People. Tap the photo of the person you want to name. Tap the Menu icon in the top right corner of the screen. Tap Add a Name. Enter the name you want to add.

You've successfully added a name to a person in your Cloud People album. I'm seeing the same person twice in my People album. Can I combine them into one person? Tap Select. Select the people you want to merge into a single person. Tap Merge. Tap Merge People. Can I turn off Verizon Cloud tag and search? To turn tag and search off: Go to Settings in the Verizon Cloud app. Tap the Tag and Search switch.

Managing your Verizon Cloud account Expand All. How do I know how much Verizon Cloud storage I've used? My current phone plan includes Verizon Cloud storage for no additional cost. What happens if I switch to a plan that doesn't include Verizon Cloud? If I switch my Verizon Cloud storage from Unlimited to 2 TB or vice versa, does anything happen to the shared users on my account?

I have a shared Verizon Cloud account. How do I cancel my Verizon Cloud subscription? Using Verizon Cloud on your computer Expand All. I have a Verizon home account without a wireless account. How do I sign in to the Verizon Cloud app? You can use your My Verizon username and password to sign in.

Can I use the Verizon Cloud app on my computer to upload a file to my online storage? Can I upload a file from my computer and then play or download that file on my phone with Verizon Cloud? Can I set the Verizon Cloud app on my computer to automatically back up content?

Why don't I see the Verizon Cloud app? The Verizon Cloud app may already be running. To open the app: Click on the Cloud icon in the system tray. Click the Menu icon horizontal dots. Click Settings. Does the Verizon Cloud app on my computer automatically update? When prompted, close the installation window, uninstall the old app, and then open the new app to complete installation.

I'm switching to Verizon from another carrier. Can I bring my existing Verizon Cloud account with me? I changed my wireless carrier to Verizon, and I don't see my Verizon Cloud content. What should I do? What happens to my existing Verizon Cloud billing when I switch to Verizon from another carrier? Using Verizon Cloud while on another carrier Expand All.

What payment options are available for my Verizon Cloud subscription if my wireless service isn't with Verizon? Troubleshooting Expand All.

How can I make my first Verizon Cloud backup faster? Try these tips for faster backups: Use a strong Wi-Fi signal. Keep your device plugged in. Disable the sleep settings. Turn off the screen lock. Close other internet apps. Check on the progress every once in a while. To run Cloud: Click Turn Windows features on or off.

Restart your system if needed. Where can I get additional help with Verizon Cloud? For help with the Verizon Cloud app: Tap the Menu icon in the top left corner. Tap Send Feedback. Related Topics. Verizon Cloud Beta Lab lets you try new features before they are fully launched. How to use Verizon Cloud. Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Fios TV. Prepaid overview.

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Community Forums. Home support overview. Fios Internet. You can take pictures while you're in your Private Folder, and they will save directly to your Private Folder:.

That picture will save to your Private Folder. Note: At this time, videos can't be saved directly to your Private Folder. But you can move videos to your Private Folder after they have been backed up to your regular Verizon Cloud folders. You can share your photos, videos and other files on the My Verizon website or in the Verizon Cloud app:. You can view your current Verizon Cloud storage plan and how much you've used in the mobile app and computer app. Computer app :.

You've successfully upgraded your Verizon Cloud storage. Note: Prepaid accounts can only upgrade their Verizon Cloud storage through the Verizon Cloud mobile app. You can see a list of apps that can access your content in Verizon Cloud through the My Verizon website or the Verizon Cloud app:. You can complete your profile in the Verizon Cloud app, which will allow you to continue using your Verizon Cloud account, even if you no longer have Verizon service.

Learn more about using Verizon Cloud without Verizon service. To complete your profile:. If you brought an existing Verizon Cloud account with you that you set up when you didn't have Verizon service, you can sign in to that account through the Verizon Cloud app:.

Once signed in, you can access all the content for that Verizon Cloud account. Note: If you can't use the Verizon Cloud app to access the cloud for another line on your account.

You can only access Verizon Cloud for a different line through the My Verizon website. You can combine 2 Verizon Cloud accounts including a Fios Verizon Cloud account into a single account. Then you'll only need to sign in once to see all of your content. Note: Once you merge 2 accounts, you can't unmerge them. To merge Verizon Cloud accounts:. It may take up to 48 hours to fully merge all the content in both accounts, depending on the amount of content.

If you cancel your Verizon Cloud subscription, only your contacts will continue to sync with Verizon Cloud. All other content stored in your Verizon Cloud account will be immediately archived and no longer available to you.

If you don't reactivate your Verizon Cloud account within 30 days, your content will be permanently deleted. If you decide to cancel your subscription to Verizon Cloud, you should first download all your files to your computer or a portable storage device.

Note: Deleting the Verizon Cloud app from your phone does not cancel your subscription. You will continue to be charged monthly for your account until you cancel your account through My Verizon or delete your account through the Verizon Cloud app. Only the Account Owner may add users to a Verizon Cloud shared account in the:. The Account Owner can remove a user from a shared account through the:.

The removed user s will be immediately locked out. They must sign up for their own Verizon Cloud storage account within 30 days, or their content will be permanently deleted.

If you decide to remove a user from a shareable plan, you should first ensure the user downloads all their files to a computer or a portable storage device.

Note: If they have a Verizon wireless account, their contacts will remain backed up at no charge. You'll receive an email confirming the change. Note: You can also block Verizon Cloud by contacting your Global Enterprise Advisor or by contacting one of our representatives by clicking the Chat with us button at the bottom right corner of this page.

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Download My Verizon App. Community Forums. Home support overview. Fios Internet. Home Phone. Speed Test. Download My Fios App. Contact us. Sign in. Choose your cart Mobile solutions. Home solutions. Have a phone you love? Line must remain active for 45 days. See vzw. Page contents. How to use Verizon Cloud. Get Started Expand All. Download the Verizon Cloud app Verizon Cloud may already be installed on your mobile device. Name your computer for easy searching and click Continue.

Accept the default folders, or click Customize to select other folders. Click Start backup. Tap Privacy. Tap Photos. Tap Verizon Cloud. Tap All Photos.

Tap Contacts. Verizon Cloud now has access to your content to be able to back up your content. Tap Location Services. Tap Always. Verify the computer app is working To check the status of the Verizon Cloud app on your computer: Click the Cloud icon: Mac — In the top right Windows — In the bottom right Click the Menu icon 3 horizontal dots.

Click Settings. Tap the Sync icon cloud in the top right corner of the screen.